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What Matters Gets Measured
Our balanced scorecard measures our progress against both financial and non-financial key measures.
Balanced scorecard
Financial
|
Our key measures of performance(1) |
2012 results |
|
Adjusted earnings per share (EPS)(2) growth
|
$8.07, up 6.6%
from 2011 |
Return on common shareholders’ equity (ROE)
|
22.0% |
Capital strength(3)
Tier 1 capital ratio
Total capital ratio
|
13.8%
17.3%
|
Business mixRetail(4)/Wholesale as measured by economic capital(2) |
77%/23%
|
Risk
Loan loss ratio(5)
|
53 basis points
|
ProductivityAdjusted efficiency ratio(2) |
55.8%
|
| Adjusted dividend payout ratio(2) |
45.1% |
Total shareholder return
Five years ended October 31, 2012 |
CIBC – (0.1)%
Index – 25.2%
|
| (1) |
For additional detail on our key measures of performance, see the “Overview” section of the MD&A. |
| (2) |
For additional information, see the “Non-GAAP measures” section of the MD&A.
|
| (3) |
Going forward, our capital strength will be measured by the Basel III Common Equity Tier l ratio to exceed the regulatory
target set by the Office of the Superintendent of Financial Institutions (OSFI).
|
| (4) |
Retail includes Retail and Business Banking, Wealth Management and International Banking operations, (reported as part of Corporate and Other).
|
| (5) | Going forward, our loan loss ratio target will be between 45 and 60 basis points through the business cycle. |
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Objectives |
Accomplishments |
ClientsHelp our clients achieve
what matters to them |
- Continued our leadership in mobile innovations with the launch of mobile payments
- Named the Best Commercial Bank in Canada by World Finance magazine
- Awarded Deal of the Year at the 19th annual U.S. Mutual Fund Industry Awards for our investment in American Century Investments
- Acquired the private wealth business of MFS McLean Budden to build our wealth management platform
- Named Best Bank of the Year – Project Finance & Infrastructure – Canada by DealMakers Monthly
|
EmployeesCreate an environment where all employees can excel |
- Increased our Employee Commitment Index for the seventh consecutive year
- Recognized as one of Canada’s Top 100 Employers and as one of the Best Workplaces in Canada
- Selected as one of Canada’s Best Employers for New Canadians for the fifth consecutive year
- Named one of Canada’s Best Diversity Employers for the second consecutive year
- Invested more than $62 million in the training and development of our people
|
CommunityMake a real difference in our communities |
- Invested more than $38 million to support charitable organizations across Canada
- Nearly 13,000 CIBC employees and their families raised more than $30 million in 60 communities through the 2012 Canadian Breast Cancer Foundation CIBC Run for the Cure
- Raised $4.1 million on CIBC Miracle Day in December 2011 to support children’s charities throughout 2012
- Contributed more than $8.5 million to the 2011 United Way campaign
|
Environment
Demonstrate environmental responsibility in all activities |
- Continued our investment in energy efficiency initiatives, including lighting retrofits in more than 90 branches
- Increased the use of Forest Stewardship Council (FSC) certified paper stock to 97% and committed to use FSC-certified wood products in corporate office furniture systems
- Led or co-led over $3 billion in project financings for renewable energy, including wind, hydro, solar, geothermal, biomass, and biogas in the last three years
|
GovernanceBe a leader in governance practices |
- Ranked the strongest bank in Canada and North America and third strongest bank in the world by Bloomberg Markets magazine
- Ranked among the top 10 of the World’s Safest Banks in North America by Global Finance magazine
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