Training and Development

In addition to engaging our employees by asking for their feedback, communicating with them regularly, and listening and responding to their concerns, we are focused on their training and development as another key element of success. CIBC understands the critical role learning plays in maintaining our competitive advantage and ensuring that we remain focused on our clients, and on efficiently managing costs and risk.

In 2012, our investment in global training increased to more than $62 million and our corporate-wide training and development initiatives included:

• The CIBC Leadership Development Program, which continuesto enhance the strengths and skills of our global leadership team. Through 2012, we introduced an executive Orientation Program aligned with our ongoing five-day leadership program for all new Executives. A four-day Professional Banking Program was introduced to build on the breadth of banking expertise throughout CIBC;
• The Financial Services Leadership Program, in partnership with York University’s Schulich School of Business, enhances financial leadership skills and strategic capabilities for selected individuals;
• Our People Manager Essentials program, which has trained 5,500 people managers since its launch in 2009, helping them manage and develop the people on their teams through performance, communication and business success modules;
• Our orientation program, known as First Impressions Matter, for new employees, managers, executives and contingent workers. It provides information on CIBC as well as the training and development resources that are available to them;
• Our annual Corporate Mandatory Training and Testing on topics such as our Code of Conduct, risk management, privacy protection, money laundering, violence in the workplace, and respect in the workplace. In 2012, 99.9% of employees completed Corporate Mandatory Training and Testing; and
• The re-launch of SkillSoft, a web-based learning portal with over 3,000 courses and 19,000 online books, giving CIBC employees the opportunity to acquire a broad range of new skills, knowledge and capabilities.

As part of our commitment to training and development, our PMM includes an Individual Development Plan to build employee skills and capabilities to meet the requirements of their current role and their future career aspirations. Gaps in employee skills or knowledge may be identified and addressed through appropriate in-house training, external courses and stretch assignments or job rotations.