2012 Tim Hortons Sustainability & Responsibility Report

Overview

Individuals

Communities

The Planet

GRI Index

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STANDARDS OF BUSINESS PRACTICES

2012 Goals	Progress	2012 Performance	2013+ Goals
We will continue to educate all our corporate employees about our Standards of Business Practices (SOBP) within their first year of employment. We will implement our new Ethics and Compliance training in 2012.		All new hires were educated on our Standards of Business Practices (SOBP) within their first year of employment and we launched four mandatory Ethics and Compliance e-learning modules.	All new corporate employees will be educated on our SOBP within their first year of employment and we will launch additional Ethics and Compliance e-learning modules in 2013.

Training and Development

2012 Goals	Progress	2012 Performance	2013+ Goals
Capability We are aiming for 100% of people managers to complete mandatory training sessions on performance management and 100% of permanent corporate employees to have an Individual Development Plan.		A manager training series focused on the performance management process was provided in early 2012.	We will complete annual talent reviews for manager level and above in 2013.
		We began the implementation of an online Talent Management System to reliably track our employees’ Individual Development Plans. The target completion date for implementation is 2013.	100% of our permanent corporate employees will have an Individual Development Plan.
Commitment We will maintain or improve our levels of employee satisfaction and pride in our brand, as measured by the Employee Opinion Survey and we will also work to improve our “under one year” voluntary turnover rate by 10%.		We surveyed corporate people managers (88% response rate) regarding our organizational effectiveness and 98% indicated that they were proud to work for Tim Hortons.	We will maintain our strong levels of employee engagement and commitment through feedback surveys, focus groups, and external benchmarking initiatives.
		We also achieved a 9% improvement on our voluntary turnover rate for permanent employees with under one year of service.	We will again work to improve our “under one year” voluntary turnover rate by 10% in 2013.
Performance We are aiming for 100% of our permanent corporate employees to set annual goals aligned with business objectives and have an annual performance review.		We began the implementation of an online Talent Management System to reliably measure our goal setting and annual performance review process. The target completion date for implementation is 2013.	100% of our permanent corporate employees will set annual goals aligned with business objectives and will have an annual performance review in 2013.